FAQ & BIO

CURRENT TARIFF AND/OR POSTAL STRIKE ISSUES AND OTHER SHIPPING NOTES (UPDATED OCT 17, 2025):
•The Canadian Union of Postal Workers (CUPW) has transitioned from a national strike to a rotating strike as of October 11, 2025. While operations are gradually resuming, delivery delays may still occur, especially in affected regions. (OCT 17, 2025)
•ALL PASTEL HATS AND CORDUROY HATS ARE CURRENTLY BEING SHIPPED FROM LATVIA. THESE ORDERS WILL TAKE 2-3 WEEKS TO ARRIVE. (OCT 8, 2025)

HOLIDAY SHIPPING DEADLINES FOR HANUKKAH/CHRISTMAS (UPDATED 11/1/2025):

APPAREL - DEC1st / DEC 11th
KNITS (SWEATERS) - NOV 8th / NOV 15th
HOME & LIVING: DEC1st / DEC 11th
ACCESSORIES (STICKERS, etc): DEC 1st / DEC 11th

DUE TO CIRCUMSTANCES OUT OF OUR CONTROL, WE DO NOT "GUARANTEE" ANY PRODUCT "BY" ANY DATE. THERE ARE TOO MANY FACTORS OUTSIDE OF OUR BUSINESS THIS HOLIDAY SEASON THAT COULD CAUSE DELAYS AND LIMITATIONS IN SHIPPING, INCLUDING BUT NOT LIMITED TO; CANADIAN POSTAL STRIKES, USA GOVERNMENT SHUTDOWNS, TARIFFS, AND MORE. BY PLACING AN ORDER, YOU AGREE AND UNDERSTAND THAT EVERYTHING IS MADE TO ORDER AND DELIVERY DATES ARE ESTIMATIONS, NOT GUARANTEES.

WE WILL DO WHATEVER WE CAN TO HELP YOU IF YOU FEEL YOUR ORDER MAY BE DELAYED, LOST, ETC. PLEASE E-MAIL US USING THE "GIRL HELP" BUTTON, AS EACH OF THESE ISSUES ARE HANDLED ON A CASE-BY-CASE BASIS.
PLEASE DO NOT FORGET TO PUT YOUR ORDER NUMBER!

What is your return policy?
We do not readily offer returns or exchanges unless the product is faulty, in which case we will replace it.
We cannot offer returns (money back) of any kind at this time.

There is no "exchange" process, as every item is made to order. PLEASE purchase the right size and use our sizing tools as guides or email us with sizing questions, as it is not an easy process to do exchanges. 
The customer will be financially responsible for shipping the product back to us at their own expense.

Every return/exchange is determined on an individual basis. Please use the GIRL HELP button to inquire.

If I order the wrong item/size/color or forget to add an item to my order, can you fix it before it ships?
SOMETIMES.
This works on a case-by-case basis and all depends on timing. Once an order goes into "fulfillment" and is being printed, the order cannot be canceled or changed in any way. The general rule of fulfillment timing is within an hour, but it can range from a few minutes to a few days.

The customer is responsible for ordering the correct size, color, item, etc. It is not Double Hockey Stix fault if you request an order change and the order is already in fulfillment. We are happy to change or fix whatever you need before production, but we have no way of guaranteeing we will be able to change the order.

Do you ship worldwide?
YES! And the best part of using a drop-ship service is that we have shipping facilities all over the world, so your items will ship from the closest location to you possible, every time, keeping shipping costs low for everyone, no matter where you're located in the world!

Do you do express shipping?
Some items can be express shipped and will show you an available option for express shipping at checkout. YOU MUST ENTER A PHONE NUMBER TO YOUR ORDER. If you do not enter a phone number for express shipping, your package WILL be delayed, and we will need to contact you for a phone number to add to the order. This takes time and WILL delay your order.

Are tariffs currently affecting your shop?
Nope! At this time, our manufacturer has assured us that there will be no added fees to any order, worldwide.(Updated: Sept 27, 2025)

IF for ANY REASON you receive a tariff, send us the bill, and we will pay for it.

What if I put the wrong address?
Customers are responsible for the data they enter. Send us a ticket here, and we will try to update your address for you. If your order is already being fulfilled, we will not be able to change it.
Shipping and tax are calculated based on the address entered, so you may owe more.
If the cost is substantial and the customer doesn't pay the fee within 24 hours, the order will be cancelled.
WE ARE NOT RESPONSIBLE FOR PACKAGES SENT TO THE WRONG ADDRESS THAT THE CUSTOMER ENTERED.

What if a package gets lost/stolen?
Every order comes with a unique tracking number or numbers. Please use those to track your orders and identify where your package is along the way. If your package doesn't show up, PLEASE REACH OUT TO YOUR LOCAL POST OFFICE BEFORE CONTACTING US. If they do not have information, PLEASE CHECK WITH ALL YOUR NEIGHBORS.
After you've exhausted looking for your package with your local post office and community, please reach out to us, and we will do our best to help you find or replace the package. Every situation is different and will require different steps to get your product to you. 

What if I receive an item that is damaged or imperfect?
Although this doesn't happen often, it can happen. We will address this with our manufacturers immediately to get your item replaced. Please e-mail us high quality photos of the issue with your product so we can send them to our manufacturer for replacement. doublehockeystixbrand@gmail.com 

How long does shipping take?
Each product is made to order, please allow 2-5 business days to ship. This puts delivery at 3-8 business days to arrive. Some products may take longer, and we will do our best to specify when that happens in the individual product descriptions, but we aren't always aware of current on-hand quantities. Products ship from the country nearest to you when available to avoid VAT, customs fees and tariffs. 
MOST ORDERS will arrive between 8-10 business days. Plan accordingly!

Why don't you keep things in stock with on-hand quantities?
Made-to-order products are easier for small businesses and local creators to get off the ground. It is also much better for the environment because you're not over-ordering items that will end up in a landfill!

Are these men's or women's clothing?
This is a gender neutral/unisex clothing company. These clothing items are generally meant to be worn large/baggy. If there is a big discrepancy in the way something is meant to fit, it will be noted in the individual product description. A great rule of thumb is to buy your true size or one size smaller if you want it to be fitted.
*Footwear is harder to create unisex products for. Right now, our footwear will be offered in what is traditionally known as "men's" sizing.

We are working on getting size charts on every item on the website!

Do you do inclusive-size clothing?
YES! A lot of our basics (tees, hoodies) go up to 6x!
Whenever larger product sizes are available from our manufacturers, we offer them up to the largest size possible. We are always looking for manufacturers that offer larger sizes beyond 3x and will make them accessible as they're made accessible to us. Inclusive sizing is an INDUSTRY PROBLEM, not a small business one.
We also believe in clothing for as many types of bodies as possible. You will never pay more just for needing a bigger size. We happily eat the extra cost of production so you have something fun to wear!

I don’t see a specific player/team represented
We are actively working on adding players/teams all the time, so please be patient with us!
If there's someone you're dying to have product for, shoot us a quick e-mail and we’d be happy to consider putting the player/team up for you!
We also have CUSTOM options for a lot of our most popular designs.
If we've found a player to be problematic for abuse and other similar issues, it's unlikely they will be represented on this website. Sometimes we miss players or simply don't know they've done something offensive. You can always e-mail us to give us a gentle reminder/fill us in.

Do you use generative AI in designs?
We never intentionally use AI, nor do we condone the use of it in any format, including but not limited to, advertising, posts, designs, writing etc. 
There have been instances where AI designs slipped past us while purchasing graphics from artists from trusted websites, which were not labeled as AI. We do dig deep when buying graphics because of this experience and vet the artists before purchasing artwork that we haven't commissioned someone for directly.
We ask that if you suspect AI, please contact us and let us know so we can investigate further and take immediate action! 

MISSION

QUEER HANDS RUN THIS BRAND!

We are from an unconventional hockey market and believe hockey itself should be more unconventional! It's time for a culture shift!

We hail from these communities and are committed to working with BIPOC, queer, disabled, chronically ill, autistic, and other marginalized groups. Every hand that goes into this project is guaranteed to be someone from one or more of these communities.

We aren't afraid to push the boundaries of what is generally accepted as "hockey culture." We're edgy, loud, and we think our opinions about growing a more inclusive sport are important. We don't take ourselves too seriously with our designs and products, however, when it comes to the causes we support, we do!

DHS isn't a "queer hockey brand" - it's a hockey brand operated by a queer creator. Because of this, the influence of the queer culture will bleed into the brand, along with social justice, the streetwear and skateboarding communities, pop culture, meme & internet culture, as well as themes of advocating for not only Women in sports and helping create and promote more spaces for marginalized communities. We want to work with (and sell our products to) people who are aligned with these traits and communities.

WE WANT TO WORK WITH THE COMMUNITY!!!!

If you hail from a marginalized community, we want to work with artists, hockey leagues, marches, movements, podcasts, non-profits, and more. Please reach out to us via doublehockeystixbrand@gmail.com or via our website, and we will get back to you!

We love to collaborate with people, please send us an email if you think you have a design or idea that we can work together on!