SHIPPING POLICIES AND DELIVERY ESTIMATIONS

Updated August 2026

EVERYTHING IS MADE TO ORDER - please allow 7-10+ shipping days minimum for orders to arrive. If you need an item for a special event, game, etc., please order with enough time to produce, ship, and deliver your item.
Items with KNOWN longer shipping time than 10+ days are listed below.

ALL ITEMS FOUND IN THE MVP PREMIUM COLLECTION WILL TAKE 10-17 BUSINESS DAYS

DUE TO CIRCUMSTANCES OUT OF OUR CONTROL, WE DO NOT "GUARANTEE" ANY PRODUCT "BY" ANY DATE.
BY PLACING AN ORDER, YOU AGREE AND UNDERSTAND THAT EVERYTHING IS MADE TO ORDER AND DELIVERY DATES ARE ESTIMATIONS, NOT GUARANTEES.

CURRENT PERTINENT SHIPPING INFORMATION (UPDATED SEPTEMBER, 2026):

AUSTRALIA: From August 4, 2026, orders shipped to Australia must include either a valid recipient email address or an Australian mobile phone number. 
Orders without this information will be delayed.

UPDATE (June 17, 2026): ALL JERSEY FULFILLMENT: The average fulfillment time has temporarily increased from our standard 2-5 business days to 7-9 business days.

Production on all custom-cut and sew items can take up to 3-4 weeks to be delivered. This includes, but is not limited to:

-Cross Body Bags
-Body suits/Swim Suits
-Clear bags
-Jerseys (football/hockey)
-Slides (sandals)
-All-over-print items
-Pet bowls/leashes
-Flags

Other known items that take 3-4 weeks to ship:
-"This meeting" cord hat (ships from Eur)
-"Girlie" pastel hats

WE WILL DO WHATEVER WE CAN TO HELP YOU IF YOU FEEL YOUR ORDER MAY BE DELAYED, LOST, ETC. PLEASE E-MAIL US USING THE "GIRL HELP" BUTTON, AS EACH OF THESE ISSUES ARE HANDLED ON A CASE-BY-CASE BASIS.
PLEASE DO NOT FORGET TO PUT YOUR ORDER NUMBER!

FAQ'S

• How long does shipping take?
  • Each product is made to order, most ship within 2-5 business days. This puts MOST deliveries at 4-10 business days to arrive.
  • Some products may take longer and we will try to keep our list at the top of this page as current as possible.
  • Products ship from the country nearest to you when available to avoid VAT, customs fees and tariffs. 
    MOST ORDERS will arrive between 8-10 business days. Plan accordingly!
    
    
• What is your return policy?
  • We will happily replace lost or damaged items/packages.
  • We cannot offer returns (money back) of any kind at this time.
  • Please email us for our exchange process
    >The customer will be financially responsible for shipping the product back to us at their own expense.
  • Every return/exchange is determined on an individual basis. Please use the GIRL HELP button to inquire.
    
    
  • Self-serve CANCELLATIONS are for customer accounts in Europe only; this option provides an easy way for buyers to exercise their existing 14-day right of withdrawal (also known as the 'cooling-off period').
    This only works BEFORE orders are fulfilled. If an order has been sent to fulfillment, you will not be able to submit a request for a cancellation or refund.
    These are manually approved by the shop merchant. If a cancellation is requested outside of Europe, the cancellation will not be approved.
    
    
• I think my order is lost
  • Please use the GIRL HELP button to report a lost order. We will not know an order is lost until you inform us.
  • PLEASE DO NOT FORGET TO PUT YOUR ORDER NUMBER!
    Our manufacturers require a 5-business-day grace period after the estimated delivery date before they can offer a replacement order.
    
    
• If I order the wrong item/size/color or forget to add an item to my order, can you fix it before it ships?
  
  • This works on a case-by-case basis and all depends on timing. Once an order goes into "fulfillment" and is being printed, we are ONLY able to update the address. The products within the order cannot be cancelled or changed.
    The general rule of fulfillment timing is within an hour, but it can range from a few minutes to a few days.
  • The customer is responsible for ordering the correct size, color, item, etc.
    
    
• What if I put the wrong address?
  • Send us a request here, and we will try to update your address for you. If your order has already shipped, we will not be able to change it.
  • Shipping and tax are calculated based on the original address entered, so you may receive an updated shipping fee if the charge is substantial.
  • WE ARE NOT RESPONSIBLE FOR PACKAGES SENT TO THE WRONG ADDRESS THAT THE CUSTOMER ENTERED.
    
    
• Do you ship worldwide?
  • YES!
    
    
• Do you do express shipping?
  • Some items can be express shipped and will show you an available option for express shipping at checkout. 
  • YOU MUST ENTER A PHONE NUMBER TO YOUR ORDER. If you do not enter a phone number for express shipping, your package WILL be delayed, and we will need to contact you for a phone number to add to the order.
    
    
• Are tariffs currently affecting your shop?
  • Nope! At this time, our manufacturer has assured us that there will be no added fees to any order, worldwide.(Updated: Sept 27, 2025)
  • If for any reason you are required to pay a tariff, simply contact us to let us know.
    
    
• What if a package gets lost/stolen?
  
  • Lost orders can sometimes happen and we are happy to replace them. Please contact us with your order number so we can do so ASAP.
  • To save us both time, please do the following before reaching out to us for a lost order if it says DELIVERED with no delivery photo:
    • Contact your local post office and see if they have your package 
    • Check in with neighbors or family members to make sure they didn't accidentally retrieve your order (this happens more than you know!)
      

• What if I receive an item that is damaged or imperfect?
  • Although this doesn't happen often, it can happen. We will address this with our manufacturers immediately to get your item replaced.
  • Please e-mail us high quality photos of the issue with your product so we can send them to our manufacturer for replacement doublehockeystixbrand@gmail.com 
    
    
• What if I'm missing an item in my order
  • Orders may ship separately from time to time. Please reference your tracking numbers
  • STICKERS are often thought to be lost, but 99% of the time end up tucked away inside another product - please unfold, open, and check EVERYTHING before reporting missing stickers.
  • If you are truly missing an item, contact us for a replacement. 
    
    
• Do you offer local pick up?
  Not at this time, but you can visit us at our in person vending events! Events are shared on our social media and can also be found here.
  
  
• Are these men's or women's clothing?
  • All of our offerings are considered to be unisex. In the clothing industry, that typically means they are "men's" fits.
  • Footwear is harder to create unisex products for. Right now, our footwear will be offered in what is traditionally known as "men's" sizing.If you need smaller traditional women's sizing, please contact us and we will make you a custom version.
    
    
• Is your clothing size-inclusive
  • To the best of our ability, YES. We will always offer the LARGEST size possible on every product we offer.
  • The customer will NEVER pay more for larger clothing sizes.
  • Inclusive sizing is truly an INDUSTRY problem. Watch our video to see some transparency about how we try to make DHX size-inclusive
    
    
• I don’t see a specific player/team represented
  • CUSTOMS AVAILABLE
    NOTE: If we've found a player to be problematic for abuse and other similar issues, it's unlikely they will be represented on this website.
  • Sometimes we miss players or simply don't know they've done something offensive. You can always e-mail us to give us a gentle reminder/fill us in.
  • Sometimes WE may have information that the public is not privy to as well.
    
    
• Do you use generative AI in designs?
  • We never intentionally use generative AI, nor do we condone the use of it in any format, including but not limited to, advertising, posts, designs, writing etc.
  • There have been instances where AI designs slipped past us while purchasing graphics from artists from trusted websites, which were not labeled as AI. We do dig deep when buying graphics because of this experience and vet the artists before purchasing artwork that we haven't commissioned someone for directly.
  • We ask that if you suspect AI, please contact us and let us know so we can investigate further and take immediate action!